Immediate response guide
A request just landed. Here's exactly what to do.
A subject-access request or data complaint starts a legal clock the moment it arrives. This is the calm, correct path — and the evidence that you followed it.
01
Log it and start the clock.
The deadline runs from the day it arrives (or from ID verification). Record it now so nothing slips.
02
Acknowledge the person.
A prompt, correct acknowledgement is your first obligation — and your first piece of evidence.
03
Do the search, keep the proof.
Work through it on guided rails; every step is logged so you can show what you did and when.
04
Respond, and keep the pack.
Send the response and keep a complete, timestamped record in case the ICO ever asks.
No training, no consultant, no IT.
TheDutyDesk runs each step and keeps the audit trail — so "a request landed" becomes "a request, handled."
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